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About Us

Our Talented Staff

I'm Sandy Higgins, owner and CEO of The Crackerjack Shack. I am a Springfield native and graduate of Central High School and Missouri State University. I taught high school English for 10 years while running 2 businesses. (Yes, I could appropriately be described as a worker bee!) After those 10 years, I quit work to become a stay-at-home mom. Once our daughter started school, I started The Crackerjack Shack in the basement of our home. Boy, how we have grown since then! We may have grown out of our basement operation, but our philosophy is still the same - deliver quality garments on time, EVERY TIME...and do it without all those ANNOYING fees typically found in the decorated apparel industry! We consider our customers to be our friends, and we appreciate the business they bring our way. If you would like to discuss your upcoming project with our talented staff, please call our store at 417-751-9511 or email info@crackerjackshack.com.
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This is Dawn, our Accounting Manager and CFO. We affectionately have nick-named her "Roz" from the Disney movie Monster's Inc. because she is SO VERY GOOD with "the paperwork." Her accuracy is unsurpassed, and her eye for detail is amazing! Dawn oversees the administrative areas of the business, but she also has 4 years experience in production.  She understands the apparel decoration business and she also processes all work orders, invoices, and all receivables. If you have questions about your account, she can be reached at dawn@crackerjackshack.com

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Garrick is our Graphic Artist and Production Manager.  He is our all around expert of all things visual! He has over 20 years of experience in graphic arts and in screen printing artwork specifically. His composition skills are excellent, and his vast knowledge of textile decoration is tough to beat!  He manages both the screen printing and embroidery departments including output film, the darkroom, and reclaim areas.

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Lisa is the friendly face of The Shack!  She is our Project Manager, and she oversees each and every project from start to finish!  She has the rare gift of always being upbeat and friendly, and she welcomes each encounter she has with you, our customers.  If you ever have a question about your project or if you need a quote, Lisa is the one who will be of exceptional service to you!  Don't hesitate to contact her at lisa@crackerjackshack.com or call our store at 417-751-9511.

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At the tender age of 15, Taylor was the first employee at The Crackerjack Shack and continues to work part-time in Production. She is one of the most responsible young women you'll ever have the privilege to meet, and when you see her dedication to her job at such a young age, it restores your hope for our younger generation. She is involved in 4-H, FFA, and all things farming, and is currently working on her first college degree. No doubt about it, this little cowgirl is a keeper!

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Not Pictured

Cheryl Shores - Cheryl is a retired teacher and high school volleyball coach...and marathon runner!  Cheryl is like the steady engine that keeps our embroidery department humming!  A seamstress herself, she has a full grasp of threads, tensions, fabrics, and sewing for fun and for profit!

Danelle Billings - Danelle is our lead press operator in the screen printing department.  She is also a softball umpire on the weekends, so you can imagine how tough this gal is.  She is dedicated to top performance each and every day, and welcomes the challenges of new projects.

Adam Havens - Adam is the livewire at The Shack.  With his positive attitude and upbeat personality, he keeps everyone smiling!  He is always eager to tackle the next project and works daily to improve his skill as a press operator.  He is studying currently to be a youth minister, and with a heart like his, it's no doubt God has big plans for this guy!

Chanda Sutton - Chanda is the all-around helping hand at The Shack that everyone enjoys working with.  Whether it's burning screens in the darkroom, checking in received goods, or working with our vendors purchasing blank goods, Chanda can do it all!  Her background is data entry, so she is exceptional with the details!

Katelyn Crandell - Katelynn is our current intern.  She assists wherever she is needed around the shop including production, receiving, and packing/shipping.  She is only with us until she begins her college career at School of the Ozarks in January 2015, but we have sure grown attached to her and will miss her when she's gone.

Where We Started

The Crackerjack Shack started in 2007 as a cottage industry serving those discriminating clients looking for high-end, highly customized boutique clothing for children. With 20+ years experience in garment design and construction, we earned the trust of our clients by maintaining the highest standards for quality and originality.

After a few years success in the boutique business, we were referred to a local business where we were asked to digitize a corporate logo and provide dress shirts for an event they were having. Upon delivery, this customer was impressed enough with our product and timely delivery that he referred us to his business associates. Before long, the word spread, and custom embroidery and screen printing became the mainstay of our business.

Although we reminisce about those early days when we worked from our home, we are very proud to have grown into the full service commercial apparel company we are today - but our philosophy is still the same - provide quality products and get them to the customer on time - without annoying fees!

Where We Are Now

Currently, we offer all aspects of embroidery, screen printing, and promotional products where we can customize your artwork in-house and produce up to 1,000+ pieces per day. If you don't have an idea already in mind, no worries! We can help you develop an idea and then customize it to suit your project.

We also have added custom rhinestone designs, too!

If you are in the market for decorated apparel, and you're tired of paying ridiculous added fees and waiting too long for jobs to be completed, call us at 417-751-9511 or click here to request a screen printing quote or here to request an embroidery quote.

Have questions? Visit our Frequently Asked Questions page or email us directly. We encourage you to also take a look at our past embroidery and screen printing projects.  Just click DESIGNS on the navigation bar at the top of the page and browse our gallery.

We have made it our objective to address and correct the issues you have had with your past apparel providers. We seek to earn your loyalty through great communication, straightforward pricing, and ON TIME delivery - every single time!

If you are in the Springfield or Southwest Missouri area, we encourage you to come by our shop in the Ash Grove Sho-Me Center to discuss your next project. If you are outside of Springfield, MO, feel free to CONTACT US through our site to get your project going. We look forward to working with you!

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